Returns & Refund Policy
Thank you so much for shopping with Misty Aromas. We genuinely appreciate your support and are fully committed to providing you with the finest, most authentic products, delivered with complete transparency, care, and dedication.
✅ All Sales are Final
Due to the consumable and perishable nature of our carefully selected products, we kindly inform our valued customers that we are unable to accept any returns or exchanges once a purchase has been made.
📦 Carefully Curated Product Information
Every product listed on our website comes with detailed descriptions, specifications, and high-quality images to assist you in making an informed, confident purchase. We strongly encourage you to review all the product details thoroughly before placing your final order.
🙏 Customer Understanding
By placing an order through our website, you acknowledge and agree that you understand the product's nature, quality, and usage as clearly presented in the product listing on our platform.
💰 No Refunds
As all purchases are considered final, we do not offer refunds under normal circumstances. Refunds will only be considered in exceptional cases, which will be evaluated at our sole discretion.
📸 Exceptional Cases (Damaged or Incorrect Items)
If you happen to receive a product that is damaged during shipping or if the item delivered is significantly different from what was described, please get in touch with us within 24 hours of receiving the product. Kindly share clear photographs of the issue, and we will do our very best to resolve the matter promptly and to your satisfaction.
🤝 We're Here to Help
If you have any questions, concerns, or require further assistance, please do not hesitate to reach out to us at wearemistyaromas@gmail.com or Call us on +91 9487012941. Our team is always happy to help.
Thank you once again for choosing Misty Aromas. We are truly grateful for your trust, and we look forward to serving you again with the finest products from the heart of the Nilgiris.